It isn’t merely anecdotal evidence that suggests that ChatGPT is dominating the world. A UBS study (based on Similarweb data) proved that ChatGPT was the fastest-growing app on the planet, with more than 25 million daily visitors a day. Website traffic has been rising at an average of 3.4% per day. February 2023 saw more than 1 billion visits. These visits include casual and curious internet wanderers as well as strategy-led business teams and professionals.
ChatGPT has also rapidly become a controversial app. It was recently banned in Italy. Everyone from tech leaders to artists has commented on the risks of such apps. But one thing is for certain. ChatGPT is here to stay, as are a whole host of competitors. The revenue forecast for the global chatbot market shows a figure of $27,297 million in 2030, at a compound annual growth rate of 23.3% since 2023.
Retail and e-commerce are the end-user segment that is currently benefiting the most from chatbots. Customer service is the most common application. That being said, ChatGPT has already started to get integrated into businesses across a plethora of diverse industries. Use cases have been unique and unexpected. Companies are seeing measurable results with their applications of ChatGPT.
While debates about the authenticity and ethics of ChatGPT will continue, business leaders and entrepreneurs need to accept that ChatGPT is a vital and viable business tool for them to leverage and build solutions on top of. And now is the best time to do so.
In this article, we explore top use cases of integrating ChatGPT into business strategies and operations across multiple industries and domains.
Before delving into the top use cases of ChatGPT integration into business strategies and operations, it’s important to get a high-level understanding of the kinds of industries that have started using the capabilities of this advanced chatbot. ChatGPT is sure to make encroachments into every industry in the future. For now, a few major industries have been early adopters.
IT industry is a rather obvious start to the list. There is a cloud of uncertainty that’s hovering over the IT and tech sector concerning ChatGPT. Rather than get caught up in whether ChatGPT is a blessing or a disaster for certain industries, IT leaders should accept its position as a disruptor and strategize ways to work with it.
The education and healthcare industries are both experiencing the integration of ChatGPT. The public narratives around ChatGPT usage in these sectors are dramatic, to say the least. Universities and colleges have no option but to adjust the positives of ChatGPT and build fortifications to avoid their students using ChatGPT in impermissible ways. Concepts like ethical research and plagiarism are being re-explored and re-articulated.
Healthcare, on the other hand, is being revolutionized by AI adoption, both on the patients’ front as well as for healthcare providers. Tools like ChatGPT are being applied in the healthcare industry by numerous stakeholders involved in primary, secondary, and tertiary healthcare. These include patients, caregivers, doctors, administrators, and health sector business leaders.
The media and entertainment industry is rampant with ChatGPT use and so is the marketing industry. Any sector that requires high-quality content generation is honing its ChatGPT query skills to generate content that’s fueled by the deepest archives of literature, film, music, art, and media that ChatGPT has mined and internalized.
Besides IT, healthcare, education, media, and marketing, ChatGPT is also enriching companies in manufacturing, tourism, publishing, and law. Governments and politicians have begun using ChatGPT, a phenomenon on display when Isaac Herzog, the President of Israel, delivered a ChatGPT-written speech in 2023. NGOs and non-profits can also benefit from the chatbot. Across industries, there are diverse, innovative, and groundbreaking use cases of ChatGPT.
It may first appear that coding is quite a specialized IT-related application of ChatGPT. However, what ChatGPT offers businesses are the opportunity and tools to empower members of their organization with coding skills. ChatGPT can assist with writing software code, completing incomplete fragments of code, identifying coding mistakes, optimizing code, and even testing its efficiency. ChatGPT is also simultaneously an encyclopedia of coding history, methods, and intricacies.
No-code and low-code development platforms have been utilized by entrepreneurs, startups, small businesses, and those who can’t afford top-of-the-line IT teams and experts.
Now, with ChatGPT, entrepreneurs, and leaders, to a fair extent, can integrate coding into their business operations and strategy. This opens up a whole new array of options for business leaders to explore. With ChatGPT, the aperture of innovation opens up significantly.
“Content” has been the buzzword for a few years. Most companies have to generate high-quality and engaging content to keep an active conversation going with their audience and customers. Content creation is often the centerpiece of a marketing strategy and ChatGPT is starting to allow businesses to elevate and scale their content creation at significantly lower costs. AI-generated content is quickly becoming the go-to plan for marketing leaders.
Since ChatGPT specializes in text-based content, it’s a perfect solution for screenplays, loglines, and synopses for visual media, as well as written content marketing like blogs, think pieces, whitepapers, emails, and social media posts. ChatGPT is a robust tool in the hands of marketing leaders because it makes businesses capable of generating high volumes of SEO-optimized content at high speeds, without the expenses of hiring or outsourcing writers and creatives.
As mentioned above, customer service is the dominant application for chatbots like ChatGPT. While other use cases arise, customer service will remain a hotspot for ChatGPT usage. Companies can train and leverage ChatGPT to quickly respond to customer inquiries, complaints, and comments. This can be a luxury for micro-businesses, sole proprietors, or businesses in an early stage that don’t have budgets for 24/7 customer care.
In addition to directly responding to messages from customers, ChatGPT, as it continues to develop, can keep conversations active, find out information from customers, and direct them to an array of products and services that they might not have been aware of before. Business leaders need to remember that replacing their customer service representatives with ChatGPT might be rash. It would be wiser to empower their existing agents with tools like ChatGPT.
Numerous companies from various industries are leaving the old pastures of on-premise data centers and moving to cloud-based IT infrastructures. Most new companies go straight to the cloud. The cloud is widely acknowledged to be a more optimal modern solution. It can potentially be cheaper, easier to use, and yield better results for businesses. However, not all businesses are familiar with the technicalities of cloud computing and related infrastructure.
ChatGPT can educate entrepreneurs and business leaders about cloud-based infrastructure, solutions, providers, tools, and tactics. It can provide a list of best practices for cloud adoption and empower businesses with a solid roadmap (or multiple roadmaps for them to choose from). ChatGPT is a useful tool to simulate variations of cloud infrastructures to explore which might work best for a particular business and its specific needs, objectives, and resources.
An interesting and incredibly useful application of ChatGPT is to conduct detailed competitor analysis. This kind of analysis can be done by established companies who want to scan their competitors’ activities as well as new entrants who wish to explore a market to identify and carve out a niche for themselves within it. ChatGPT can provide senior leadership with deep insights about competitors that can enhance decision-making and influence strategic pivots.
Some examples of the information that business leaders can mine out of ChatGPT include comprehensive lists of competitors, their products and services, testimonials, complaints, marketing and advertising strategies, and pricing plans. This kind of constant and contextualized surveillance of competition can help businesses constantly refine their offerings to remain fresh, unique, and of value. ChatGPT can be used to sharpen differentiators.
Businesses have to abide by ever-evolving regulations. These regulations can be specific to industries, governments, or geographies. It’s a lot for businesses to stay on top of, especially those without massive portions of their budget to spare. ChatGPT isn’t advanced enough yet to provide flawless details on regulatory compliance. Companies would be taking a massive gamble by following the compliance guidance of ChatGPT.
What ChatGPT can offer businesses and their leaders regarding compliance is a rich platter of introductory information. Businesses will have to fact-check their learnings but ChatGPT can be a useful tool to explore a broad and complex canvas in a relatively short period. While ChatGPT usage to stay compliant doesn’t seem quite as exciting as other use cases just yet, future iterations of the chatbot could offer more for compliance than just being a search engine.
Malicious attackers from all around the world have begun to use ChatGPT to identify vulnerabilities in the infrastructure of their targets and even create malware. This, rightly, should make companies concerned. However, there are certain cybersecurity capabilities that ChatGPT could be trained on to become a counterforce to these malicious hackers. Firstly, it can provide broad research about cybersecurity best practices, tools, and protocols.
ChatGPT is an imperfect but dedicated student. It’s capable of internalizing archival security documents, incident response reports, and disaster recovery plans to become proficient at generating or designing similar documents for new security incidents. While there’s still a lot to be discovered on how ChatGPT can aid cybersecurity, it’s a great low-cost resource for entrepreneurs and businesses to stay educated about threats and optimal defense.
Morgan Stanley, a leader in wealth management, faced a challenge in processing a large amount of data related to investment research reports, financial documents, and news articles. The challenge was to efficiently analyze and extract relevant information from this data to inform investment decisions for their clients.
Solution/tech stack and implementation details:
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Read full case story.
Yabble is a market research platform that provides insights into consumer behavior and preferences by allowing analysis of thousands of consumer data points shared through surveys or customer feedback forms. However, developing actionable insights from their customers’ data proved highly time-consuming due to the manual labor required.
The solution/ tech stack and implementation details:
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Read full case story.
Waymark is a video creation platform that helps businesses of all sizes to easily create video content – TV commercials and digital video ads. However, their customers faced a challenge in terms of video scriptwriting and the platform’s suggestions often proved too vague for many businesses.
The solution/ tech stack and implementation details:
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Read full case story.
Stripe is an online payment processing platform that serves millions of businesses globally, and was looking for ways to streamline its activity with the power of GPT-4.
The solution/ tech stack and implementation details:
Future applications of GPT-4 for implementation:
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The Icelandic government partnered with OpenAI to use GPT-4 in the preservation effort of the Icelandic language.
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Future applications of GPT-4 for implementation:
Read full case story.
ChatGPT is a disruptor. Disruptors shake up the status quo and unravel a plethora of suboptimal elements that could be improved upon. That’s what ChatGPT has done for numerous industries. While there are legitimate concerns about ChatGPT, it’s also evident that business leaders and entrepreneurs who don’t view it as a useful tool risk the possibility of falling behind in an incredibly saturated and competitive global market.
ChatGPT’s use cases are wide and varied. The 7 examples provided in this article are just an introduction to the world of generative AI applications like ChatGPT. The most innovative entrepreneurs should find ways to construct on top of the capabilities of ChatGPT. It can be a wonderful tool to identify a space in the market, optimize internal processes, drive business development and growth, and improve customer experience and loyalty.
Aligning with ChatGPT can be a transformative decision. However, it requires intricate work and a strategy of its own. Entrepreneurs and leaders should consider working with tech experts like Rinf Tech to maximize the potential of their offerings with the support of tools such as ChatGPT. The most innovative and successful of those leaders could write the next chapter of the leveraging of generative AI tech in business.
On March 14, 2023, OpenAI released ChatGPT-4, their most advanced system yet. Business leaders need to view this new launch as the perfect opportunity to begin their collaborative journey with ChatGPT. The outcomes could be profound.
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